Guide · Nexus Queue
Queue management or appointment booking: which does your branch need?
Most branches need both. Queue management organises the customers who are already in the branch. Appointment booking organises the customers who plan to come.
Resources
Guides
Guide · Nexus Signage
What is a digital signage CMS, and what should you check before you buy one?
A digital signage CMS is the software that controls what plays on your screens.
Guide · Nexus Surveys
CSAT, NPS or CES: which customer satisfaction measure should you use?
Use the measure that matches the decision you need to make. CSAT asks how satisfied a customer was with a specific visit or interaction.
Guide · Nexus Surveys
How do you measure customer satisfaction across branches fairly?
Compare branches on like-for-like terms.
Guide · Nexus Signage
How do you manage digital signage across many locations?
Give the screen network a structure before you add content.
Guide · Nexus Cloud platform
Cloud or on-premises: how do you choose for signage, queue and feedback systems?
Start from your organisation's own rules.
Guide · Nexus Surveys
Feedback kiosk or QR code survey: which should you use?
Use a kiosk where customers pass a fixed point after service and you want feedback without asking them to take out a phone.
Guide · Nexus Queue
What is virtual queuing, and how do customers follow their turn on their phone?
Virtual queuing lets customers hold a place in line without standing in it.
Guide · Nexus Signage
Digital menu boards: what should you plan before you switch?
Plan the content before the screens. Someone has to own the items, photos and descriptions on each board, and every change to them.
Guide · Nexus Queue
How do you choose a queue management system for a multi-branch network?
Start with how your branches work today, then test each system against it.
Guide · Nexus Cloud platform
Screens, queues and feedback: one platform or three separate tools?
It depends on who owns each job and how much vendor overhead your organisation will accept.