Company · One Platform. Every Experience.
The vision behind Nexus Cloud
Nexus Cloud builds the software behind the places where people are served: the screens they see, the queues they wait in and the feedback they give. We call it a Unified Experience Platform.
Our mission
Make the technology behind every visit simple to run
Organisations that serve people in physical places often run separate systems for their screens, their queues and their customer feedback, each with its own tools and its own sign-in.
Nexus Cloud brings them together: three products that work from one console, with one sign-in, so teams can run every location the same way and start with the product they need first.
What we build
Three products.
One platform.
Each product has its own job. Together they cover a visit from the first screen a customer sees to the feedback they leave.
- 01What people see
Nexus Signage
Digital Signage Management
Design, schedule and publish content to screens across every location, and see what each screen is playing.
- 02How they are served
Nexus Queue
Queue and Customer Flow Management
Organise how customers arrive, wait and are served, from the first ticket to the service counter.
- 03What they tell you
Nexus Surveys
Customer Feedback and Experience Measurement
Capture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
How we build
Our product philosophy
Five principles guide how we design and build Nexus Signage, Nexus Queue and Nexus Surveys.
- Usable by the people who run itWe design for the team at the counter and the editor at head office as much as for the administrator. Clear screens, few steps, plain words.
- One experience, place after placeNexus Signage, Nexus Queue and Nexus Surveys, in one console with one sign-in, help each location deliver a consistent experience.
- Made for many locationsContent for screen groups across every location, service from the first ticket to the counter, feedback measured location by location.
- Consistent by defaultEvery location can work the same way, so a customer recognises the experience wherever they meet it.
- Interfaces worth usingThoughtful interface design is part of the product, not decoration: what matters is visible, and what is not stays out of the way.
Who we serve
Organisations with many locations, and the partners who serve them
Branches, stores, clinics, campuses and offices: Nexus Cloud is designed for sixteen industries where people are served in person.
- IT and digital workplaceOne console and one sign-in for the screens, queues and feedback across your locations.
- Operations and customer experienceHow customers arrive, wait, are served and what they say afterwards, branch by branch.
- Marketing and communicationsOn-brand content on every screen, planned for when and where it plays.
- Procurement and evaluation teamsA contact-led evaluation with our team, built around your locations.
Resellers, distributors and system integrators
Our partner program is for companies that want to bring Nexus Cloud to organisations in their markets and deliver complete customer-experience projects.
Work with Nexus Cloud
Talk to our team
Every conversation starts with your locations and what you want to change there.