Banking, Finance & InsuranceOrderly branches, with service measured visit by visit.
Branch networks can use Nexus Cloud to organise how customers are welcomed, called and served, capture feedback after each visit and keep branch screens current.
The challenge
What gets in the way today
Customers queue for very different services, from cash to account opening, at the same counters.
Branch screens show outdated campaigns because updates depend on local staff.
Service quality is hard to compare across branches and services.
Dissatisfaction with waiting surfaces as a complaint after the visit, not during it.
How Nexus Cloud helps
What teams can use Nexus Cloud for
Each use case is labelled with the product that serves it, so you can start with the one your locations need.
Nexus Queue
Tickets by service type
Customers choose the service they need at a kiosk and receive a ticket, so each counter serves the right queue.
Nexus Queue
Clear calls to each counter
Nexus Queue hall displays show which ticket is being served and at which counter, so customers can see when and where they are called.
Nexus Surveys
Feedback after each transaction
Invite customers to rate the visit by kiosk or QR code as they leave, and compare results by branch and service.
Nexus Signage
Centrally managed branch screens
Publish product campaigns and approved notices to branch screens on a schedule, so every branch shows the same current information.
Who it's for
The teams behind the experience
- Head of Branch Network
- Chief Operating Officer
- Head of Customer Experience
- Chief Information Officer
- Head of Brand and Marketing
Products in this industry
Products for Banking, Finance & Insurance
- Nexus QueueQueue and Customer Flow ManagementOrganise how customers arrive, wait and are served, from the first ticket to the service counter.
- Nexus SurveysCustomer Feedback and Experience MeasurementCapture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
- Nexus SignageDigital Signage ManagementDesign, schedule and publish content to screens across every location, and see what each screen is playing.
Questions
Frequently asked
Can Nexus Queue connect to our core banking or CRM systems?
Integration requirements are reviewed during the consultation. We confirm what applies to your environment before any technical commitment.
How are security and data hosting handled?
Security, hosting and data-protection requirements are reviewed with your IT, risk and compliance teams as part of the evaluation.
Can we start with a few branches?
Yes. A deployment can begin in selected branches and extend across the network. Sites, scope and sequencing are agreed during the consultation.
Focus industries
Retail & Shopping Centers
Keep every store on the same campaign, on time.
Focus industries
Telecommunications
Store visits that work for sales, support and repairs.
Focus industries
Healthcare & Medical Facilities
Clearer waiting areas and patient feedback by department.
For system integrators, resellers and distributors
Deliver Nexus Cloud projects in Banking, Finance & Insurance
Partner with Nexus Cloud to deliver customer-experience projects for the organisations you serve.