Transportation & TransitClear notices and orderly service desks for travellers.
Transit operators can use Nexus Cloud to publish service notices and campaigns to station screens, organise ticket-office and customer-service counters, and collect passenger feedback.
The challenge
What gets in the way today
Service notices and campaigns must reach many stations quickly and consistently.
Ticket offices and customer-service desks face sharp peaks around disruptions and holidays.
Passenger feedback is collected infrequently and far from the point of service.
How Nexus Cloud helps
What teams can use Nexus Cloud for
Each use case is labelled with the product that serves it, so you can start with the one your locations need.
Nexus Signage
Station notices and campaigns
Schedule service notices, safety messages and campaigns to station screens across the network.
Nexus Queue
Customer-service desk queues
Issue tickets at ticket offices and customer-service desks, so travellers are served in order during busy periods.
Nexus Surveys
Passenger feedback by QR
Place QR surveys at stations and service desks to capture passenger ratings and compare locations.
Who it's for
The teams behind the experience
- Head of Customer Experience
- Station Operations Manager
- Head of Marketing and Communications
- Chief Information Officer
Products in this industry
Products for Transportation & Transit
- Nexus SignageDigital Signage ManagementDesign, schedule and publish content to screens across every location, and see what each screen is playing.
- Nexus QueueQueue and Customer Flow ManagementOrganise how customers arrive, wait and are served, from the first ticket to the service counter.
- Nexus SurveysCustomer Feedback and Experience MeasurementCapture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
Questions
Frequently asked
Can screens show live departure or arrival information?
Nexus Signage is used here for scheduled notices and campaigns. Any requirement for live operational data is reviewed during the consultation, before any commitment.
Can we start at a single station?
Yes. Deployment can begin at selected stations or desks and extend across the network, with scope agreed during the consultation.
More industries
Education & Universities
Organised registration queues and clearer campus communication.
More industries
Government & Public Services
Service centres with orderly visits and measured service.
More industries
Events, Venues & Entertainment
Event-day screens, organised desks and attendee feedback.
For system integrators, resellers and distributors
Deliver Nexus Cloud projects in Transportation & Transit
Partner with Nexus Cloud to deliver customer-experience projects for the organisations you serve.