Energy, Utilities & Service ProvidersOrderly customer centres and clear workforce communications.
Utilities and service providers can use Nexus Cloud to organise visits to customer service centres, collect feedback on each visit and keep staff and visitor-area screens current.
The challenge
What gets in the way today
Customer centres handle billing, connections and complaints in the same space.
Depot and site staff are hard to reach with safety and company communications.
Feedback on in-person service is collected inconsistently across centres.
How Nexus Cloud helps
What teams can use Nexus Cloud for
Each use case is labelled with the product that serves it, so you can start with the one your locations need.
Nexus Queue
Customer-centre ticketing
Customers select billing, new-connection or complaint services and are called to the right counter in order.
Nexus Surveys
Visit feedback by service
Collect ratings after each centre visit by kiosk or QR code, and compare results across centres.
Nexus Signage
Staff and visitor-area screens
Publish safety campaigns and company news to screens at depots, offices and visitor reception areas.
Who it's for
The teams behind the experience
- Head of Customer Service
- Customer Centre Manager
- Head of Internal Communications
- Health and Safety Manager
Products in this industry
Products for Energy, Utilities & Service Providers
- Nexus QueueQueue and Customer Flow ManagementOrganise how customers arrive, wait and are served, from the first ticket to the service counter.
- Nexus SurveysCustomer Feedback and Experience MeasurementCapture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
- Nexus SignageDigital Signage ManagementDesign, schedule and publish content to screens across every location, and see what each screen is playing.
Questions
Frequently asked
Can Nexus link to our billing or operational systems?
Nexus Cloud is used here for customer-centre flow, feedback and communications. Requirements involving billing or operational systems are reviewed during the consultation.
Do we need all three products?
No. Each product works on its own, so you can begin where the need is greatest and add others later in the same console and sign-in.
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Service centres with orderly visits and measured service.
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Clear notices and orderly service desks for travellers.
For system integrators, resellers and distributors
Deliver Nexus Cloud projects in Energy, Utilities & Service Providers
Partner with Nexus Cloud to deliver customer-experience projects for the organisations you serve.